Hello Folks,
Let me start by saying, I'm really new to the voip domain, so apologies for any stupidity. Below is the current situation I'm faced with in a production environment.
Normal Scenario.
External Call received on extension 146. User A answers the call and has to transfer the call to User B on another extension/mobile number. User then pushes the transfer button and enters the extension number for User B. In a normal situation, User B answers the call. User A then informs User B there’s a caller on-line waiting to speak to them. User A then pushes the transfer button again and the call is transferred without any issue.
Current Problem
When User A clicks the transfer button and the original incoming call (external) gets transferred to User B. This is a disadvantage as it doesn’t give User A any chance to inform User B who is on the line.
580a.2086.9e92 - 146 – facing problem transferring calls
Show ephone-dn 580a.2086.9e92 detail
ephone-50[49] Mac:580A.2086.9E92 TCP socket:[28] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 8/8 max_streams=1 SPCP ver 1/1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:12
IP:10.1.1.99 * 1025 SPA502G keepalive 7 max_line 1 available_line 1
using default button layout
Preferred Codec: g711ulaw
Lpcor Type: none Username: 9E92 Password: ****
7081.053d.e7d5 – 117 – transfers calls as intended
Show ephone-dn 7081.053d.e7d5 det
ephone-22[21] Mac:7081.053D.E7D5 TCP socket:[17] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 8/8 max_streams=1 SPCP ver 1/1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:12
IP:10.1.1.59 * 1026 SPA502G keepalive 5 max_line 1 available_line 1
using default button layout
button-layout 1: line button 1: cw:1 ccw:(0 0)
dn 585 number 117 CH1 IDLE CH2 IDLE shared with monitor-ring
Preferred Codec: g711ulaw
Lpcor Type: none Username: **** Password: ****
I know there's a difference in the configuration but after speaking to the MSP in-charge of the setup, they come back with the reply - all extensions have same config. Please could you tell me whats causing the issue.
