Hello, New to all this and I have a question.
I have 6 users. 3 are in a Hunt group. Using CUCM 11.5 and CUC 11.5.1.
Working so far is:
Call comes in and hits the route point goes to Call Handler in Unity, Plays Greeting, goes back to Hunt Pilot and phones rings. All of this is working as intended,
I want it to go to voicemail after NA or after hours.. I cannot get it to do that right now.
Example below.
Unity Call Handler: 1050 transfers to Hunt Pilot 1002
I created a voicemail box for the group to use. 1003. Alternate extension on this mailbox 1002.
ex: User 1006 primary line
1004 second line
1003 added as 3rd line presence on phone. Using this to check voicemail.
How do I fwd/NA to the 1003 voicemail box?