Users can't access voicemail after license violation has occurred.

[Sergey Lubenkov]

Hello,

I have had a license inconsistency I guess for the more than 60 days and users are not able to access their voice mailboxes now. I've deleted some old users from the system and re-synced license server, so everything is in complience now, but when I press voicemail button on the phone it still dialing 100 number.

Please advice?

[Brandon Buffin]

You will need to restart Unity Connection.

Brandon

[Sergey Lubenkov]

Can I just restart some services?

[Brandon Buffin · Accepted solution]

You can try restarting the Conversation Manager service. If that does not work, you'll need to restart the server.

Brandon

[Sergey Lubenkov]

OK, if I'll restart it, will that affect phones operation?

[Brandon Buffin]

No, restarting CUC will not effect phone operation.

[Sergey Lubenkov]

Thanks a lot Brandon!!!

Restarting "Conversation Manager service" worked.