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V11 Jabber - Old contact name still showing for new employee

Level 4
Level 4


I have an employee who submitted a ticket advising when she added a new employee to her contact list, the employee name and face who had the same number previously is showing up.

I had her delete the contact and re-add but it's still happening.

Any help is greatly appreciated, thank you to all in advance.

5 Replies 5

Deepak Mehta
VIP Alumni
VIP Alumni

May be old end user profile is still assciated to the CSF device.

I would definetly remove all old end user associations from CSF device  eg owner id and line asssocition etc and check.


Hi Deepak, thank you for the response. Definitely no EU profile anymore. He's been whacked from AD for months, 7 to be exact. There's nothing on my end or AD's side at all for the old subscriber.

Along with what Rob said , you may want to look into below ansered thread for similar issue.

Rob Huffman
Hall of Fame
Hall of Fame

Hi Ross,

I'm curious what shows up if you add the contact to your own list. Is it the old or new employee? You may want to look at this good doc;

There are also a number of older bugs related to this same issue with AD and Contact photos. maybe one of them crept back in to V11, it wouldn't be the first time an old bug resurfaced in a new release. I would try also posting this in the Jabber forum and if that fails open a TAC case;



Works fine for me. I did some googling and came up with a few similar suggestions regarding cache. I went over to do some cleanup but she wasn't there. She's working from home, I'm waiting to hear back, at which point I'll connect and do the clean out. I'll let you know how it goes! :)