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voice announcement

aaaaaa.d12
Level 1
Level 1

hi! We are retiring one of the hotline number, and we would like to have a voice announcement when the user called that number (eg. "The hotline number has been changerd to xxx".) We are using Call manager 7.x with Cisco Unity Express. What's the easiset way for me to acheive this?

I tried to create a Auto Attendant script with a Start>Play Prompt (Refer to the scrnshot attached), but it doesnt' seems to work. Is this the correct way? or is there any easier method? Thx.

2 Replies 2

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

Here's one recommended method

Configuring an Announcement-Only Mailbox

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Beginning in version 7.1, you can configure announcement-only  mailboxes. These mailboxes can play the user greeting and disconnect the  call only; they cannot take any messages from callers or send messages.

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Announcement-only mailboxes enable you to:

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Perform any operations that can be performed on a greeting in personal mailboxes, such as recording or deleting.

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Use all the new greeting types introduced by the multiple greeting feature. For more information, see the Configuring Multiple Greetings.

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Configure a General Delivery Mailbox as an announcement-only mailbox.

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Also, announcement-only mailboxes:

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Cannot be part of everyone's list (9999)

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Are counted against the mailbox license

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Have a default size of 5 minutes when they are created, but the default size can be modified later

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Because announcement-only mailboxes cannot send or receive messages, you cannot:

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Create distribution lists for them

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Configure notification devices for them

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Therefore announcement-only mailboxes cannot:

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Have messages addressed to them

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Have notifications cascaded to them

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Receive broadcast messages

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Subscribers can log in to announcement-only mailboxes using either the  TUI, VVE, or IMAP. However, there is no reason to use IMAP to log into  announcement-only mailboxes because they do not contain messages.

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The following features are available only for personal mailboxes and cannot be used with announcement-only mailboxes:

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Message expiration time

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Message size

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Fax configuration

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The  following operations are available only for personal mailboxes in the  TUI and VVE and cannot be used with announcement-only mailboxes:

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Playing new, saved, or deleted messages

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Sending messages

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Setting message parameters, such as configuration lists or notification devices

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SUMMARY STEPS

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1. configure terminal

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2. voice mailbox owner name type announcement-only [size seconds]

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3. end

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4. show voicemail detail mailbox name

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DETAILED STEPS

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Command or Action

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Purpose

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Step 1 

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configure terminal

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Example:

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se-10-0-0-0# configure terminal

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Enters configuration mode.

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Step 2 

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voice mailbox owner name type announcement-only
[size seconds]

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se-10-0-0-0(config)# voice mailbox owner user-8 type  announcement-only size 60

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Creates a mailbox that cannot be used to leave messages. It can only be used to make announcements.

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Step 3 

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end

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Example:

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se-10-0-0-0(config)# end

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Exits to privileged EXEC mode.

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Step 4 

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show voicemail detail mailbox name

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Example:

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se-10-0-0-0# show voicemail detail mailbox user-8

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(Optional) Displays information about a mailbox.

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Examples

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The following is sample output from the show voicemail detail mailbox command:

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e-10-0-0-0# show voicemail detail mailbox User-8

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Owner:                                       /sw/local/users/User-8

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Type:                                        Announcement Only

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Description:                                 User1 mailbox

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Busy state:                                  idle

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Enabled:                                     true

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Allow login without pin:          no

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Mailbox Size (seconds):          300

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Play Tutorial:                    false

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Space Used (seconds):          17

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmconfig.html#wp1042523

So, you need CUE 7.1 to fully accomplish this.

Cheers!

Rob

"Far away from your trouble and worry
You belong somewhere you feel free" - Tom Petty

hi! The version that we are using is 7.0. Is there any other alternative to this? Thx.