voice hunt-group xfer issue.

[keithtuttle]

I am using a CME with a sip trunk to an asteriskNow system for auto attendant and voicemail.

Here is my issue. 

If you call the main number it will ring a list of extensions.

(1000,1001,1002,1003,1011)

the final destination is a ephone-dn that forwards to the auto attendant pilot of the asteriskNow system.

The call gets disconnected without reaching the asterisk system.

The debug on the CME shows the call being disconnected and the asterisk debug shows nothing.

I have changed the final destionation to the pilot of the asterisk system and get the same results.

Here is the current configs.

voice hunt-group 100 parallel

final 1015

list 1000,1001,1002,1003,1011

timeout 14

pilot 1095

!

dial-peer voice 8888 voip

destination-pattern 8888

session protocol sipv2

session target ipv4:10.0.0.252

dtmf-relay rtp-nte

codec g711ulaw

Futher notes:

I can dial from CME ephone to AsteriskNow extension.

I can dial from CME ephone to AsteriskNow Auto Attendant.

I can dial from AsteriskNow extension to CME ephone.

I can dial from AsteriskNow extension to the AsteriskNow Auto Attendant.

Any help would be appreciated.

Thanks

Keith

[Chandan Singh Takuli · Accepted solution]

Given the following configuration, what do you think will happen when 7343 is called and no one in the hunt group answers?

ephone-dn 1 dual-line
  number 7241
  label Kathleen
  name Kathleen
  call-forward busy 5000
  call-forward noan 5000 timeout 20
  huntstop channel
ephone-dn 2 dual-line
  number 7254
  label Eleanor
  name Eleanor
  call-forward busy 5000
  call-forward noan 5000 timeout 20
  huntstop channel
ephone-dn 3 dual-line
  number 7258
  label Natasha
  name Natasha
  call-forward busy 5000
  call-forward noan 5000 timeout 20
  huntstop channel

voice hunt-group 5 parallel
  final 5000
  list 7254,7258,7241
  timeout 30
  pilot 7343

Contrary to expectations, the call  doesn't get forwarded to the hunt group final number of 5000. This is  becaue CME won't ever use the final number in a hunt group if the time  out on the hunt group is greater than the time out defined in the  ephone-dns!

[keithtuttle]

thanks for the reply.  I will make the change and let you know.

[keithtuttle]

I made the timeout of the voice hunt-group 100 parallel to a time less than the call-forward time of the extensions and it made no difference.

I am still getting disconnected.

here is my config:

voice hunt-group 100 parallel

final 8888

list 1000,1001,1002,1003,1011

timeout 10

pilot 1095

dial-peer voice 8888 voip

destination-pattern 8888

session protocol sipv2

session target ipv4:10.0.0.252

dtmf-relay rtp-nte

codec g711ulaw

ephone-dn  3  dual-line

number 1001

label Basement - 1001

description XXXXXXXXXX

name Basement

call-forward busy 51001

call-forward noan 51001 timeout 12

!

!

ephone-dn  4  dual-line

number 1000

label LivingRm - 1000

description XXXXXXXXXX

name LivingRm

call-forward busy 51000

call-forward noan 51000 timeout 12

!

!

ephone-dn  5  dual-line

number 1002

label Kitchen - 1002

description XXXXXXXXXX

name Kitchen

call-forward busy 51002

call-forward noan 51002 timeout 12

!

!

ephone-dn  6  dual-line

number 1003

label Laundry - 1003

description XXXXXXXXXX

name Laundry

call-forward busy 51003

call-forward noan 51003 timeout 12

ephone-dn  11  dual-line

number 1011

label keithfromoffice

name keith

call-forward busy 51011

call-forward noan 51011 timeout 12

[keithtuttle]

I made the changes and i still have the issue.

Any other ideas?