Voice mail loop: personal extension and company main phone

[ozric_vita]

Hi,

Our receptionist voicemail is setup so that if he is   not attending the calls the caller is greeted with a company message.   The message instructions are clear but most people don't listen to it.   The message states that if they know the party extension to dial it or   say the name of the person. That part is clear, the issue that we have   is when the caller needs to leave a message to the receptionist. So the  caller either says his name or dials her extension,  and the message is  looped. If the caller does one of these two options the message  will  repeat, saying if you know you party extension please dial it or  say  their name. Most callers don't wait to hear the part were it says to   wait until the end of the message to leave a voicemail to the   receptionist.

Is there a way to fix this? besides changing the  greeting message? We would like to keep the company message first, and  then say that if the need to leave a message to the receiptionist to  wait until the end of the message.

We have another  phone that we could use to direct the call to his phone, if that's even  possible. For example, callers calls company phone number, which goes to  ext. 101, can it be directed to ext. 102 (receptionist extension) when  at the desk?

Any ideas will be appreciate it.

Phone: Cisco 7942

Thank you

[Chris Deren · Accepted solution]

Rather then forwarding the call to her voicemail directly you can forward it to a call handler that plays the greeting and accepts caller input and if caller enters receptionists' extension it then goes to her voicemail with personal greeting.

HTH,

Chris

[ozric_vita]

Thanks Chris,

This sounds like a good way to solve our problem. I am not familiar with the Cisco Unity Connection (v7.0.2) but think I found some instructions from another post that might help me.

Does this seems to be the correct way to go about it? You posted an answer here:

https://supportforums.cisco.com/message/3809356#3809356

or the last post from:

https://supportforums.cisco.com/message/1205308#1205308

create a call handler with the extension 2222

I just made that up use any extension you like

create a vm profile called transfertocallhandler

voice mail box mask xxxx

create a cti route point with the extension number you used for the call handler and a vm profile of transfertocallhandler

check box to foward all to vm.

on the phone in questin cfa to the cti point

[Chris Deren · Accepted solution]

You got it.

HTH, please rate all useful posts!

Chris