Voicemail Messages (easy question)

[susan.unrein1]

Hi, I manage a small call center in Portland, OR.  We have Cisco IP Phones (7962).  I have been trying to find out how to move forward and backwards while listening to a voicemail message.  Currently, my team has to restart the voicemail from the beginning if they missed something.  Is this an option on these phones? 

Thanks!

Susan

[Richard Simmons]

Hi Susan,

Assuming you're using Unity Connection you can press 7 to rewind a message during playback.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/user/guide/phone/7xcucugphonex/7xcucugphone210.html#wp1017264

Regards,

Richard

Action	Key(s)
Restart message	1
Play message by number	1 2
Play previous message	1 4
Play next message	1 6
Save	2
Delete	3
Reply	4
Reply to all	4 2
Return call to sender	4 4
Forward message	5
Slow playback	6 4
Fast playback	6 6
Change volume*	6 5
Reset volume to default level*	6 3
Rewind message	7
Pause or resume	8
Fast-forward	9
Fast-forward to end	#
Play first message	1 7
Play last message	1 9
Toggle urgent status on/off	1 8
Skip message, save or restore as saved*	# 2
Skip message, save or restore as new*	6
Skip message, save as is	# #
Send fax to fax machine for printing*	6 8
Play message properties	1 5
Cancel or back up	*
Help	0