Voicemail time cutoff

[apowers]

I have a user who does not want people to be able to leave voicemails after a certain time. Is it possible to do that and if so how would that be configured in Cisco Unity Connection?

[Maren Mahoney · Accepted solution]

You will want to set up a "Closed Greeting" where the After Greeting Action is "Hang Up" (or transfer back to the Opening Greeting, or whatever you want other than "Take Message"). Also be sure that the user has a Schedule associated with their voicemail account that reflects "Open" and "Closed" times so that the Closed Greeting will take effect.

For politeness, have the user record the Closed Greeting with something like, "You've reached the voicemail box of Chris Doe after hours. Please call back during business hours. Thank you."

Maren

[Ron Four Zero Eight]

Hi Maren, you were my instructor for my ACUCM + AUC class in August 2022! 

I have an issue regarding a customer who says that when external callers leave a voicemail, they're only able to do so for 18 seconds (her quote). I've moved her mailbox to another storage, but it didn't resolve her issue.  I've done the web search, and I can't find it, so please help!

Thank you,

Ron 408

[Maren Mahoney]

Hi Ron! You would have been among my final students. I'm glad you found the class helpful!

Maximum Message Length is set at the Class of Service, but can be overridden on an individual voicemail box on the Message Settings screen on the user account.

If both of those are set to a normal number but the problem keeps happening, I'd ask if this was happening to only the one user or to many users? I'd pull the SIP trace file from CUCM to see if there is a carrier drop of some sort, or if CUC is initiating the end of the call. And then go from there.

If you do determine that you need to pull trace files and need help with the analysis, I'd encourage you to start a fresh post. I'm only here hit-and-miss this month and next due to workload. But there are a lot of smart and experienced people here who are happy to help you out.

Maren