04-20-2022 01:57 PM
Hello,
My knowledge of Unity is limited. We are running version 7.1.3.30000-1. The setup has been working and stable for quite some time with no recent changes that I am aware of. Now when a call comes in and goes to voicemail. The caller hears the greeting and can leave a message. The voice indicator will show there is a new voicemail and when I go to check, it tells me the time & date of the call and the number of the caller but instead of playing the message it gives an error of “This message has no recording”. I have tried rebooting the unity server with along with the cucm v 7.1.5.30000-1 with it but this has made no difference. Any advice that could be provided would be greatly appreciated.
Solved! Go to Solution.
04-21-2022 05:23 AM
Maybe you can take a look at this software bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCts10621
04-20-2022 09:16 PM
The versions 7 is very old. We are in version 14.
is it common for all or for some specific users.
04-21-2022 05:22 AM
From what I can tell it seems to be all users. I have also learned that after the error message has played. If you press 1 to replay the message it plays the message without issues.
04-21-2022 06:23 AM
it could be a bug, since the versions has reached EOL there won't be any support from TAC.
Upgrade the system to latest version.
04-21-2022 05:23 AM
Maybe you can take a look at this software bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCts10621
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