Voicemails not recording.

[RoadJammer]

Hello,

My knowledge of Unity is limited. We are running version 7.1.3.30000-1. The setup has been working and stable for quite some time with no recent changes that I am aware of. Now when a call comes in and goes to voicemail. The caller hears the greeting and can leave a message. The voice indicator will show there is a new voicemail and when I go to check, it tells me the time & date of the call and the number of the caller but instead of playing the message it gives an error of “This message has no recording”. I have tried rebooting the unity server with along with the cucm v 7.1.5.30000-1 with it but this has made no difference. Any advice that could be provided would be greatly appreciated.

[Nithin Eluvathingal]

The versions 7 is very old. We are in version 14.

is it common for all or for some specific users.

2.12.0.0

[RoadJammer]

From what I can tell it seems to be all users. I have also learned that after the error message has played. If you press 1 to replay the message it plays the message without issues.

[Nithin Eluvathingal]

it could be a bug, since the versions has reached EOL there won't be any support from TAC. 

Upgrade the system to  latest version. 

[Vaijanath Sonvane · Accepted solution]

Maybe you can take a look at this software bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCts10621