volume levels using CUE and forwarded calls

[tato386]

We are using a UC500 system with analog ports and trunks to the PSTN. Users claim that when hearing

voicemail from IP phones in the office the messages are load and clear. However, if they call in from the

PSTN and listen to the messages the volume is very low. How can we pump this up. On what might be a similar

note, some users call forward their extensions to outside numbers. These forwarded calls also sound very low

in volume. How can we fix this?

Thanks,

Diego

[kelvin.blair]

You need to adjust the input gain and output attenuation of your FXO ports. I good setting that seems to work for me is input gain -3 and output attenuation 3.

rate this post if it helps.

[tato386]

Thank you sir. Will give those settings a try.

Diego