Want to remove welcome message from AA

[Sean McQuade]

Hi all,

We have a 2911 running CUCME 8.8 with an AA and BACD tcl script on it. All incoming calls are translated to the AA pilot which plays a welcome message and then puts the caller into the queue if no-one is available. Management now want to remove the welcome message and have callers either go straight to a receptionist or hear the "your call is in a queue" message.

Am I right in thinking that I can just remove the en_bacd_welcome.au from the flash of the router, and the script will then skip playing that greeting?

Thanks

Sean

[paolo bevilacqua]

You can rename it to a different name in case it is wanted to use it again later.

[Sean McQuade]

Thanks Paolo. Just to clarify, if I delete/rename the file, this will skip the welcome message and go straight to the queue?

[paolo bevilacqua]

Actually better would be record an amply message, because I've seen cases in which the script crahses if no file found-