12-06-2012 02:34 AM - edited 03-16-2019 02:35 PM
Hi There,
Even though we have to have a ICM System, What is the essential or requirement to have a CVP in our UC Envirnoment?
Is there any other or extra features are available in CVP?
I need this because , i have to review a design of a customer.
Thanks & Regards,
Bala
Solved! Go to Solution.
12-06-2012 03:21 AM
Bala,
In a contact center system, to greet callers & give them an interactive voice response ( IVR ) treatment till the agent becomes availble to answer their query, you need something known as VRU ( Voice response Unit). In an enterprise solution which we call it as UCCE, we provide 2 VRU products one of them being CVP & other being IP IVR.
To know more about their features offered, you may either refer their Datasheets or SRND Guides for UCCE & CVP.
GP.
12-06-2012 03:21 AM
Bala,
In a contact center system, to greet callers & give them an interactive voice response ( IVR ) treatment till the agent becomes availble to answer their query, you need something known as VRU ( Voice response Unit). In an enterprise solution which we call it as UCCE, we provide 2 VRU products one of them being CVP & other being IP IVR.
To know more about their features offered, you may either refer their Datasheets or SRND Guides for UCCE & CVP.
GP.
12-06-2012 03:25 AM
Hi Gajanan,
Yes already i have downloaded the SRND of CVP and reading that as well.. Thanks for your reply on this...
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