Guys,
Can you guys suggest how we can achieve this: When agent receive call via CAD and do warm Xfer(caller need to hear music) from CAD Application.Currently, when agent do warm Xfer, caller hears nothing which gives impression that call is no more exist and drops the calls.
Call Flow as below:
ITSP-->SIP-->CUBE-->SIP-->CUCM
FYI, MOH works fine.