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Guys, I came across strange issue wherein one of voice gateway was having same IP addresss assigned to 2 GigabitEthernet ports, One showing up while other is standby mode. But don't see any resilience configuration on both ports. Now questions are: ...
Guys,
Can you guys suggest how we can achieve this: When agent receive call via CAD and do warm Xfer(caller need to hear music) from CAD Application.Currently, when agent do warm Xfer, caller hears nothing which gives impression that call is no mor...
Hi All,
UCCX integrated with CUCM 10.5 with SIP trunk CUCM-CVP, we have configured a contact centre number as route pattern which is forwarded to CVP, for which we don't have any issue from outside world but our customer client are sitting on same pr...
Hi All,
On CUCM 10.5, Would like to what is maximum concurrent calls that can be received on a hunt pilot if 10 members are logged into that hunt group?
Thanks Vijnath for quick response! Much Appreciated. Indeed,GigabitEthernet0/0/0 interface has been configured as backup interface but i don't see other resilience related configuration. Is it enough to have resilience by configuring GigabitEthernet0...
You need to share the logs to determine the cause for failure. BTW, it might looks codec issue. If that is the case, You can try to use a transcoder and apply to SIP trunk device pool or make sure the audio codec preference list which you have set o...
