02-14-2011 06:22 AM - edited 03-16-2019 03:26 AM
Hello,
I would like to know where i can find licence to download for my Unity Express 8.0.2.
For the version 7.0, there is a link for licence, not for Unity Express 8.0.2.
Can you help me ?
Thank you.
Solved! Go to Solution.
02-14-2011 07:10 AM
Hi Alexandre,
Did you go through the License Migration to obtain "new" CSL licenses
as shown below??
Overview of Software Activation of Cisco Unity Express
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
Beginning with Cisco Unity Express 7.1, a new type of license called CSL licensing is supported. With CSL licenses, the mailbox license count includes both personal mailboxes and GDMs. The type of the mailbox is determined when it is configured. Also, the call-agent is no longer specified using licenses and can be configured either as part of post-install process or during bootup.
You can buy CSL licences for the following types of features:
•Mailboxes
•Ports
•IVR
•TimeCardView
As an example, if you purchase CSL licenses for 4 IVR sessions, 10 ports, and 265 mailboxes, then you can use 6 ports for either the Auto-Attendant or voice mail, and 4 ports for IVR.
Note Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant applications. Please carefully consider how many IVR session licenses you need and only install or activate licenses for that number of IVR sessions.
Obtaining Migration Licenses
There are two methods of obtaining CSL migration licenses:
•Required Information
•Using the Migration Portal
•Using Cisco License Manager
Note There is no cost to obtain migration licenses for CSL.
Required Information
To obtain CSL migration licenses you need to have the following information:
•The SKU for the features that you need.
This is the information that you determined in the "Selecting which Features You Want" section.
•The Product ID (PID)
•The Serial Number (SN) from the device.
Using the Migration Portal
Note You must have a CCO password to access some of the URLs in the following procedure.
Follow these steps to obtain a migration license for your existing Cisco Unity Express 7.1 features:
Step 1 Go to the licensing portal at www.cisco.com/go/license and click the link at the bottom of the page to go to the license migration portal.
Step 2 On the router that is running the features that you want to migrate, enter the show inventory command to see the corresponding product IDs and serial numbers.
Step 3 Enter the appropriate product ID and the serial number and click Continue.
The product ID is the type of Network Module that you are using, such as AIM-CUE.
Step 4 Use the drop-down menus to select the product family, product, and feature (SKU), then click Continue.
For the product, use the SKU that you determined in the previous section for the features that you want to migrate.
Enter your registration information, including your company's name and e-mail address, then click Continue.
Step 5 Verify all of your license information and click Submit to receive the free CSL upgrade license file by e-mail.
Step 6 Repeat the appropriate steps above for each device that is running features that you want to migrate.
Step 7 Copy the license file(s) to a FTP or TFTP server. applications will be disabled due to the lack of available ports. The show license status application command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)" where X is the number of IVR sessions and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the command license activate ivr sessions N (where N is less than the number of ports and may be zero to deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then issue the reload command.
Cheers!
Rob
02-14-2011 07:10 AM
Hi Alexandre,
Did you go through the License Migration to obtain "new" CSL licenses
as shown below??
Overview of Software Activation of Cisco Unity Express
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1065047
Beginning with Cisco Unity Express 7.1, a new type of license called CSL licensing is supported. With CSL licenses, the mailbox license count includes both personal mailboxes and GDMs. The type of the mailbox is determined when it is configured. Also, the call-agent is no longer specified using licenses and can be configured either as part of post-install process or during bootup.
You can buy CSL licences for the following types of features:
•Mailboxes
•Ports
•IVR
•TimeCardView
As an example, if you purchase CSL licenses for 4 IVR sessions, 10 ports, and 265 mailboxes, then you can use 6 ports for either the Auto-Attendant or voice mail, and 4 ports for IVR.
Note Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant applications. Please carefully consider how many IVR session licenses you need and only install or activate licenses for that number of IVR sessions.
Obtaining Migration Licenses
There are two methods of obtaining CSL migration licenses:
•Required Information
•Using the Migration Portal
•Using Cisco License Manager
Note There is no cost to obtain migration licenses for CSL.
Required Information
To obtain CSL migration licenses you need to have the following information:
•The SKU for the features that you need.
This is the information that you determined in the "Selecting which Features You Want" section.
•The Product ID (PID)
•The Serial Number (SN) from the device.
Using the Migration Portal
Note You must have a CCO password to access some of the URLs in the following procedure.
Follow these steps to obtain a migration license for your existing Cisco Unity Express 7.1 features:
Step 1 Go to the licensing portal at www.cisco.com/go/license and click the link at the bottom of the page to go to the license migration portal.
Step 2 On the router that is running the features that you want to migrate, enter the show inventory command to see the corresponding product IDs and serial numbers.
Step 3 Enter the appropriate product ID and the serial number and click Continue.
The product ID is the type of Network Module that you are using, such as AIM-CUE.
Step 4 Use the drop-down menus to select the product family, product, and feature (SKU), then click Continue.
For the product, use the SKU that you determined in the previous section for the features that you want to migrate.
Enter your registration information, including your company's name and e-mail address, then click Continue.
Step 5 Verify all of your license information and click Submit to receive the free CSL upgrade license file by e-mail.
Step 6 Repeat the appropriate steps above for each device that is running features that you want to migrate.
Step 7 Copy the license file(s) to a FTP or TFTP server. applications will be disabled due to the lack of available ports. The show license status application command will indicate this condition by stating the error message "voicemail disabled, ivr session quantity (x) is equal to or exceeds available ports (Y)" where X is the number of IVR sessions and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the command license activate ivr sessions N (where N is less than the number of ports and may be zero to deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then issue the reload command.
Cheers!
Rob
02-14-2011 08:57 AM
Than you for your response.
I'm this error message when i type the PID and the SN of my ISM module :
"License for the specified subgroup does not exist on this device,please enter a valid nodelock."
What is the problem ?
02-14-2011 12:44 PM
Hi,
Rob has given some great steps as to what you need to do(+5), I'm sure he'll be able to help you; FYI in case you are in a rush just wanted to let you know that Cisco TAC has a licensing team that helps customers solve all licensing issues. Just call TAC frontline and open up a case and someone will help you. Please include all the above posts so that it's easier for them.
Regards
Thomas
02-15-2011 02:23 AM
Hello,
I have called the support cisco and they have solved my problem.
Thank you again.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide