08-08-2016 09:19 AM - edited 03-18-2019 12:04 PM
We received an RTMT alert early this morning that a percentage of phones had unregistered. Unfortunately no one saw the alarm until later. By the time we checked RTMT we couldn't see that many devices unregistered. I'm trying to determine which trace files I can download from RTMT for that time (1:06am) to determine which devices went down. I tried downloading the Call Manager traces but it didn't show any unregistered during that time.
Thanks,
Jeff
Solved! Go to Solution.
08-08-2016 09:37 AM
Hi Jeff,
For phone unregistration issue you can collect
Detailed Cisco Call Manager traces
Event Viewer - Application and Event Viewer - System logs
they should be able to provide all required information
HTH
JB
08-08-2016 09:24 AM
Hi Jeff,
This links talks about different scenarios and traces that needs to be collected.
https://supportforums.cisco.com/document/126941/cucm-trace-lookup-different-scenarios
HTH
JB
08-08-2016 09:32 AM
Hi JB - That's good information, however, I'm just trying to figure out which trace files to download t to determine which phones unregistered at 1:06am. I'm not opening a TAC case for a severe issue.
Do you happen to know which files would should that for a specific time?
Thanks,
Jeff
08-08-2016 09:37 AM
Hi Jeff,
For phone unregistration issue you can collect
Detailed Cisco Call Manager traces
Event Viewer - Application and Event Viewer - System logs
they should be able to provide all required information
HTH
JB
08-08-2016 03:53 PM
Thanks JB. I was able to find what I needed by pulling the last files you mentioned.
Thanks,
Jeff
08-08-2016 09:41 AM
Hi Jamize,
Check below link which covers detailed explanation to troubleshooting phone registration.
https://supportforums.cisco.com/blog/12088286/troubleshooting-ip-phone-registration-cucm
Regards,
Mohammed Noor
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide