Will configuration lost if i use Recovery CD to fix file system in CUCM9.1.2?

[Yangjp715]

Hi All,

I have new installation for BE6K, some services are not working after i run password recovery to reset securtiy password, i tried to do DRS backup and BAT, but both fail. if i use recovery iso to fix problem, will all configuration lost? any advoice is appriciated.

please see attached picture.

[Tony Cilli Jr]

The Recovery Disk is meant to repair the file system. After using it, the recommendation is to do a full system backup, a new install, and a restore to avoid any potential issues that may arise again.

Assuming your install isn't completely hosed, the intent of the Recovery CD is NOT to erase any of your information, but repair the underlying file system.

Good luck with the repair!

-Tony

[Yangjp715]

Thanks Tony, i will try it this morning.

[Aman Soi · Accepted solution]

[+5] to Tony.

You can use Recovery Disk.Nothing is going to be lost.

I doubt this could be a bug

pwrecovery tool does not update the internal user passwords

CSCug92142

Description

Symptom:
Changing the security password using pwreset results in database replication going down.

file tail /cm/log/informix/ccm.log logs similar lines

09:05:12 Password Validation for user [dblpm] failed!
09:05:12 Check for password aging/account lock-out.
09:05:12 listener-thread: err = -952: oserr = 0: errstr = dblpm@CCM[CCM]: User (dblpm@CCM[CCM])'s password is not correct for the database server.

Conditions:
Fresh install of CM 9.1.1 or 9.1.1a
Change the security password using the pwrecovery method

Workaround:
Contact TAC for workaround

regds,

aman

[Yangjp715]

Hi Aman,

Yes, this is bug, but we don't have service contract, no choice to open a case. Any advice is appreciated.

[Aman Soi]

Hi,

Try using Recovery CD first .If it helps great , else u need to have [ESW ]Service Contract in place to resolve the issue.

regds,

aman

[Yangjp715]

Oh god, it works. Thanks Tony and Aman.

[Aman Soi]

Gr8...

Have ESW purchased to avoid any unknown issues for which TAC assistance is reuqired.

regds,

aman