witholding MoH for select extensions

[tredgrove]

CM 4.2 - I want to prevent MoH playing for certain extensions and play out ToH instead. I think this can be acheived in the service parameter settings option but unsure if this offers the granularity i need - i.e. i think it's applicable to all. Any guidance welcome.

[mattcalderon]

You could set moh at the line or phone level. then you could specify certain phones only to play TOH. What you may need to do though is create a moh file that plays your TOH then add this new file to the line or phone level.

[tredgrove]

yes, thought the latter option might be the way to go. Do you know where the toh source file is held? tks

[mattcalderon]

To get TOH you need to set your MOH source to none. I am not sure where the TOH comes from. You could just create a file that is dead air and just loop that continuously.

[Jaime Valencia]

Q. How to disable Music on Hold?

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml#q20

HTH

javalenc

if this helps, please rate

[tredgrove]

perseverance pays of.

Found it in the tftppath\United_Kingdom\AnnToneOnHold.wav

does the job. Tks