Dispatch voicemails in Jabber

[nicholasacook]

Is there a setting or a feature that is needed for users to be able to take ownership and/or delete dispatched voicemails in Jabber?  I have setup a Call Handler to accept voicemails and then assigned it to a distribution list, and assigned users to that list.  I have also setup for the messages to be tagged as dispatch voicemails.  However when a voicemail is received in the visual voicemail section in Jabber on the agents, they can listen to the voicemail but they are unable to accept/handle the voicemail and unable to delete the voicemail after it has been worked.  The only way for users to be able to accept the voicemail and/or delete is to click on the "Call Voicemail" and go through the audio prompts to receive the voicemail and then delete it if needed. Jabberdisp

Jabber verison - 12.9

Unity Version - 12.5.1

[lfulgenzi]

ouch.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag/b_cucsag_chapter_01000.html#ID-2422-00000092

A user can delete the last copy of a dispatch message using Web Inbox or Cisco Unified Personal Communicator.

[lfulgenzi]

I'm curious, though... can you share the behaviour you see?

When you play the message in visual voicemail, does it stay highlighted, i.e. unread? Are you able to delete it?

I ask these question because I was hoping to use something similar for our Jabber users as well. I still have to set things up in our lab and test between an actual shared extension that forwards to the call handler or a hunt group that forwards to the call handler. But knowing the end results on Jabber would be neat to know ahead of time. 

[nicholasacook]

Current, you can listen to the dispatch voicemail but are not able to take ownership of the voicemail and/or delete it.  After listening to the voicemail, it is still in an unread status.  I did find a bug from Cisco thats states this is a known issue and there is no fix or work around.  

Cisco Bug Report CSCuw31908

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw31908/?rfs=iqvred

[lfulgenzi]

Not the answer you were hoping for, but unfortunately, it looks like Jabber’s visual voicemail is not compatible with dispatch messages. 

some references:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_9/cjab_b_release-notes-cisco-jabber-129.pdf

Cisco Unity Connection Dispatch Messages

In Cisco Unity Connection, a dispatch message is sent to a distribution list with the message configured in such a way that only one user responds to that message. A user can accept, decline, or postpone the dispatch message. Cisco Jabber for Windows doesn’t support Cisco Unity Connection dispatch messages. CSCuw31908 documents this limitation..

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw31908

Jabber platform limitation with Unity dispatch messages

Symptom:
Jabber Platform documentation does not include support/limitations for Visual Voicemail dispatch messaging.