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Cisco Employee

Originating cause code is 17 (user busy)

Hi team,

In one of our customers, we are seeing some CDR records with origCause_Value field is set to 17 (user busy). Before collecting the logs and trying to identify what exactly is going on, can anyone guess what kind of call flow can cause such thing?

Thanks and regards,

Murat

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Cisco Employee

Re: Originating cause code is 17 (user busy)

Since this has been a long time having gone unanswered, I'll assume you have found a solution.  If not, please post and we'll look into it again.