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Beginner

Recording calls on media sense at time i want

Hi team, i´d like to know if it is possible on Cisco Media Sense 10.0, start a recording at the time that the person who is making the call want, not all the conversations, only that the person wants.


Thanks,


Thiago

1 ACCEPTED SOLUTION

Accepted Solutions
Frequent Contributor

Re: Recording calls on media sense at time i want

Selective Recording is a function of JTAPI/TAPI not MediaSense. I suggest you post your question in the JTAPI forum regarding Selective Recording via JTAPI.

https://communities.cisco.com/community/developer/collaboration/call-control/jtapi

5 REPLIES 5
Frequent Contributor

Re: Recording calls on media sense at time i want

I believe what you are referring to is called "selective recording". It has to be invoked via a TAPI/JTAPI request to call manager to start recording a specific already-established call.

Beginner

Re: Recording calls on media sense at time i want

Yes that´s right! But how can i do that, what i need?

Thanks,

Frequent Contributor

Re: Recording calls on media sense at time i want

Selective Recording is a function of JTAPI/TAPI not MediaSense. I suggest you post your question in the JTAPI forum regarding Selective Recording via JTAPI.

https://communities.cisco.com/community/developer/collaboration/call-control/jtapi

Enthusiast

Re: Recording calls on media sense at time i want

Hello,

Can you confirm that even on MediaSense version 10.5 is still not possibel to start a recording when a person need?

For instance , with a UCCX + finesse integration, I want to achieve with MediaSense that the Agent can actively start a recording of a call.

Thanks,

Rui

Contributor

Re: Recording calls on media sense at time i want

Rui,

You are right. There is still no way for the Agent to kickoff a recording event from the Finesse desktop.

If this is critical for your customer, reach out to me at anilve@cisco.com and we can discuss a possibility of a partner solution that might work as a Finesse gadget to get you this functionality.

Thanks,

Anil Verma

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