Managing Users

I have tried to enroll a few users, and we aren’t receiving the enrollment emails. So not sure how to actually get the users enrolled so they can start being recognized. Any feedback/ideas?

Our organization is growing and it is more difficult to identify internal staff by voice. So when the I/T help desk gets a call from a fellow employee to unlock their user account (for Windows, as an example), we do not have an easy way to verify tha...

Looking over the documentation for “Synchronizing Users from Active Directory”, there’s a warning about syncing over accounts with the same name. Our DUO admins were already enrolled beforehand. Is there a possibility of locking out the admins, and w...

The powers that be want to allow self-enrollment in conjunction with syncing our AD users via security group(s). We have two user camps we need to accommodate; proficient users that want to enroll on their own and the polar opposite that need walked ...

I am trying to update some of our user information by importing a CSV file. All of our users are currently synced from active directory but it is set not to pull phone numbers. I need to import phone numbers for some users via csv. Whenever I try to ...

Is a log for admin activity in the portal? We sycn most user accounts with a directory service, but I am wanting to see which admin created accounts manually.

Hey All, We have our settings set to sync with AD accounts overnight but sometimes we have had to manually sync specific users due to urgency. Normally the option would be in Users -> Directory Sync -> Our Domain -> Sync a user The last part in the a...

Is there any way to delete users who are synced from AD Sync ? I’ve tried using csv file import with status as “delete” but it doesn’t work.