10-05-2009 12:05 PM
This is going to be a weird one. Just a warning.
We are a service provider and we've deployed a Cisco 2621 XM as a CPE router terminating a
T1 we are providing to the customer site, this is part of a BGP over MPLS cloud spanning
10 customer sites in total. This is part of a Metro Ethernet MPLS operating on a 1 Gig
switched ring with Cisco 7500 routers serving as the CO routers.
The Cisco 7500 CO routers run BGP over MPLS and 9 of the 10 customer sites are operating
correctly, each site is fed by a single T1, which is provided through a Channelized DS3
card in the 7500 through a Adtran MX2820 and then terminated by a T1 Version 1 WiC card in
the Cisco 26XX of each site.
The site experiencing the issues is unable to send FTP and outgoing email on ports 20,21
and 25. The information that really makes this odd is as follows:
The site experiencing the issues works fine with Windows XP, going FTP and Email, but
various Windows NT and 2000 customers are unable to use FTP and Email at the site.
Elsewhere at the other 9 sites the customer has Windows NT and 2000 computers that work
fine.
What would be the difference between Windows XP and Windows NT traffic crossing a BGP over
MPLS cloud? The IP addresses, ports and router configurations remain the same.
Solved! Go to Solution.
10-05-2009 05:08 PM
I've seen this problem before, and it was a fragmentation issue. I had to create a route map and apply it to the client site so that the DF flag was cleared. This then enabled fragmentation on the client side prior to entering the MPLS CE WAN ckt facing the PE.
-Jeff
10-05-2009 02:23 PM
I don't think the issue is the 75xx or the MPLS, i would focus more on the CPE equipment and Telco what is the exact issue with NT, and 2k? can they send any type of packet? or just port 21?
10-05-2009 05:08 PM
I've seen this problem before, and it was a fragmentation issue. I had to create a route map and apply it to the client site so that the DF flag was cleared. This then enabled fragmentation on the client side prior to entering the MPLS CE WAN ckt facing the PE.
-Jeff
10-06-2009 06:05 AM
Jeff,
This did correct the issues with file transfer the customer was experiencing. They are still experiencing issues with outgoing mail but I believe that is a separate issue.
I really can't explain in words just how much I appreciate your help. This was an issue we'd sunk quite a few hours into troubleshooting. I have my BSCI test scheduled for next week and I was losing my confidence the longer this problem dragged on.
For the purposes of documentation I am including the commands I used on the CPE router at the location having the issues:
interface FastEthernet0/0
description TO INTERNAL NETWORK
bandwidth inherit
ip address 10.12.5.1 255.255.255.0
no ip redirects
no ip unreachables
no ip proxy-arp
ip policy route-map clear-df
speed 100
full-duplex
access-list 101 permit ip any any
route-map clear-df permit 101
set ip df 0
I'd also like to thank libanm for his help.
Sincerely,
Brandon
10-06-2009 01:08 PM
Jeff,
Good advise, Brandon i m glad the issue is fixed (partial). Can you and Jeff tell us the code the CE box is running, is this a bug?
10-06-2009 03:14 PM
The mail issue was proven to be customer error. I don't believe this is a bug, I believe the customer equipment was originating packets with the DF bit set and the Cisco equipment was acting appropriately by dropping the packets it was not allowed to fragment.
10-06-2009 05:34 PM
Excellent to hear, glad all is working fine now.
-Jeff
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