Changing timezone in ISE 2.6 after installation

[s-daly]

Hello:

I'm running ISE 2.6 and need to change the timezone on my 2-node deployment. Both the admin and CLI command reference guides for 2.6 suggest that this can be changed with a restart of the application, but this does not seem to be correct:

ise-inf01-dc1/admin(config)# clock timezone US/Pacific
Setting the timezone via CLI is not supported.
ise-inf01-dc1/admin(config)#

Further, changing the timezone option is greyed out in the web interface.

Please advise on how I can change the timezone on ISE 2.6 post installation.

[mnagired · Accepted solution]

Hi,

Yes, CLI is the only method available to change the timezone and you are doing it right.. But looks like you hitting this bug

CSCvo49755 - ENH - CLI clock timezone message with no workaround for now.. 

[Arne Bier]

The more I hear about ISE 2.6 the less I want to go near it.  The types of issues reported so far are worrying - if the simple stuff doesn't work then it doesn't inspire confidence.  Sounds like it's still in beta ... :-(

[Surendra]

Well, it was done intentionally this time and the wording should have been better as mentioned in the enhancement. We have seen a number of issues in the past owing to time zone differences within a deployment and also changing them on the fly.

[lolo]

So what solution is Cisco offering. I am facing a similar dilema with ISE2.6

[Arne Bier]

Hi @mnagired 

I am faced with this dilemma myself.  ISE 2.6 (no patch).  Is this bug fixed in patch 1 or patch 2?

regards

Arne

[SudarshanCherukupally13196]

Its fixed in 2.6 new patches after patch 5. We can change the timezone via CLI in configuration mode. 

[Amen]

Hello, Iam actually facing the Issue with Time Zone on ise version 2.6 patch 11 .     and when I am trying to correct the time , the ise crash, 

[Marcelo Morais]

Hi @Amen ,

 please try to stop ISE (ise/admin# application stop ise) before changing the clock (ise/admin# clock set).

Hope this helps !!!

[Amen]

1.  

1. VIEW System Time Error

1. Application Server Crash and hang in “initializing”

wwk-ise-06/admin# show application status ise

ISE PROCESS NAME                       STATE            PROCESS ID 

--------------------------------------------------------------------

Database Listener                      running          3519       

Database Server                        running          117 PROCESSES

Application Server                     initializing                

Profiler Database                      running          11170      

ISE Indexing Engine                    running          17698      

AD Connector                           running          20724      

M&T Session Database                   running          10978      

M&T Log Processor                      running          15136      

Certificate Authority Service          running          20352      

EST Service                            running          7483       

SXP Engine Service                     disabled                    

Docker Daemon                          running          8678       

TC-NAC Service                         disabled       

Wifi Setup Helper Container            disabled                    

pxGrid Infrastructure Service          disabled                     

pxGrid Publisher Subscriber Service    disabled                    

pxGrid Connection Manager              disabled                    

pxGrid Controller                      disabled                    

PassiveID WMI Service                  disabled                    

PassiveID Syslog Service               disabled                    

PassiveID API Service                  disabled                    

PassiveID Agent Service                disabled                    

PassiveID Endpoint Service             disabled                    

PassiveID SPAN Service                 disabled                    

DHCP Server (dhcpd)                    disabled                    

DNS Server (named)                     disabled                    

ISE Messaging Service                  running          9192       

[Marcelo Morais]

Hi @Amen ,

 you are using GUI and not CLI, please try to stop ISE and change the clock in CLI.

Hope this helps !!!

[erickflamenco]

I got the same problem after applying patch 6 to ISE2.4 virtual. I think patch installation should retain timezone already configured since initial setup.

[erickflamenco]

I did solve this issue on Cisco 2.4 patch 6, uninstalling the patch, then I did change the time-zone (don´t forget to "save running-configuration" I did it 2 times due to I forgot to do this) then I apply the patch 6 again and finish.

[Alcides Miguel]

Helo,

Have you found the solution for this issue? Is there any patch available that solve the issue?

Regards,

[s-daly]

According to bug CSCvo49755, there is a fix to v2.4 with patch 11, but it appears this is still not fixed yet for v2.6:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo49755/?rfs=iqvred