Cisco ISE warning license after upgrade 2.2 to 2.6 ""Please contact your Cisco Sales Representative"

[albertofdez]

Hi,

I just upgraded a Cisco ISE from version 2.2 to version 2.6 and just after updating a window appears with a warning message saying " Please contact your Cisco Sales Representative "

Do you know what is due and how to fix it?

Thanks

[Ben Walters · Accepted solution]

Cisco changed the way VM licensing works in 2.4, if you upgrade from an older version to 2.4 or higher you may need to have them send you new VM licenses for your install.

Here is a document with more information and contact details on obtaining correct licenses. 

https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-24/213171-ise-2-4-upgrade-alarms-fewer-vm-license.html 

[kthiruve · Accepted solution]

Thank you Ben.

Here is the ISE ordering guide that will provide additional information on how licenses work end of section 4, section 5 and section 6( for other license related information).

https://www.cisco.com/c/dam/en/us/products/collateral/security/identity-services-engine/guide_c07-656177.pdf

-Krishnan