No accounting logs in report cisco ISE 2.4 patch 10

[anilkumar.cisco]

Hello Team,

we have ISE in VM machine.. and suddenly this report coming has gone off..

It was working earlier..

How we can re-activate it without VM reboot..

Any idea or troubleshooting advise will be highly appreciated..

the below is the status of ISE.. services..

show application status ise



ISE PROCESS NAME                       STATE            PROCESS ID

Database Listener                      running          3192

Database Server                        running          113 PROCESSES

Application Server                     running          6051

Profiler Database                      running          7422

ISE Indexing Engine                    running          19050

AD Connector                           running          21911

M&T Session Database                   running          6087

M&T Log Collector                      running          16816

M&T Log Processor                      running          16727

Certificate Authority Service          disabled

EST Service                            disabled

SXP Engine Service                     disabled

Docker Daemon                          running          8321

TC-NAC Service                         disabled



Wifi Setup Helper Container            disabled

pxGrid Infrastructure Service          disabled

pxGrid Publisher Subscriber Service    disabled

pxGrid Connection Manager              disabled

pxGrid Controller                      disabled

PassiveID WMI Service                  disabled

PassiveID Syslog Service               disabled

PassiveID API Service                  disabled

PassiveID Agent Service                disabled

PassiveID Endpoint Service             disabled

PassiveID SPAN Service                 disabled

DHCP Server (dhcpd)                    disabled

DNS Server (named)                     disabled

ISE RabbitMQ Container                 running          8648

[anilkumar.cisco]

only one service i had plan to restart..

if it is equal to reboot of the ISE Machine then definitely will for for reboot..

Pls advise.

[balaji.bandi · Accepted solution]

Sure we are here to fix the issue, not harm as long as client accept to restart service.

let us know the out come.

[anilkumar.cisco]

after restart the issue get resolved..

thanks for your help Bala.

+++++ 5 +++ rating to u.. appreciate your response.