ap 9115 gives back wrong psk for some devices

[noemifabbri]

Hi everyone, 

While trying to connect to Wi-Fi on a specific SSID, on a specific ap 9115, PCs connect normally while devices of type Android or iOS, they are rejected saying that the password is wrong, while on the other access points  these devices are connected normally to the same ssid. 

Wlc version is 16.12.5

i'll leave the log of the ap attached. 

[MHM Cisco World]

What is RF profile for this WLAN?

Can you share screenshots 

MHM

[noemifabbri]

Hi, is a default rf

[balaji.bandi]

When you mentioned "on a specific ap 9115" One AP only, then i suggest to factory reset and join back to WLC and check.

while on the other access points these devices are connected normally to the same ssid.  - what AP model they are ?

Wlc version is 16.12.5  - the code is OLD , upgrade to 17.9.4a (that is TAC suggested verison for more bug fix and securities).

Note : make sure check the compatability with your AP before Upgrading to new Code and read the release notes.

[MHM Cisco World]

I totally confuse here'

The log show admin access via ssh password wrong' and I think this your access to AP but not wifi client ass to SSID wlan

Can you check again friend 

MHM