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Call Home on Nexus 5548

johnnylingo
Contributor
Contributor

I'm trying to configure Call Home on a Nexus 5548, software version 7.0(6)N1(1).  Below is the configuration:

vrf context management

  ip domain-name mydomain.com
  ip name-server 192.168.100.100
  ip route 0.0.0.0/0 192.168.100.1

!

callhome
  site-id MySite
  email-contact me@mydomain.com
  phone-contact +1-408-555-1234
  streetaddress 4900 Marie P DeBartolo Way, Santa Clara, CA 95054
  transport email smtp-server smtp.mydomain.com port 25 use-vrf management
  transport email from callhome@mydomain.com
  transport email reply-to callhome@mydomain.com
 enable

I can ping the SMTP server, so DNS and connectivity via the VRF is working:

# ping smtp.mydomain.com vrf management
PING smtp.mydomain.com (10.10.10.10): 56 data bytes
64 bytes from 10.10.10.10: icmp_seq=0 ttl=61 time=0.813 ms
64 bytes from 10.10.10.10: icmp_seq=1 ttl=61 time=0.801 ms

However, when sending a test call-home message, I don't even see it connecting to the SMTP server.

Similar configuration on 6500s and ISRs works fine, so think I'm just missing something.

4 Replies 4

jmandersson
Beginner
Beginner

Hi,

Have you enabled the service with service call-home?

Regards,

Johan

That's an IOS command.  This is Nexus. 

johnnylingo
Contributor
Contributor

Found a nice blog post that pointed out the SNMP contact must be set for callhome to work:

http://www.jvocke.com/configure-callhome-on-a-nexus-50007000/

Still no luck though.  I suspected that DNS may not be working correctly on the VRF, so tried referencing the SMTP server using IP address.  That didn't help either.  

johnnylingo
Contributor
Contributor

Found there's a funny quirk about the Nexus line.  Destination Profiles must be created before any test will work.  TAC recommend creating the CiscoTAC-1 profile and doing registration.

callhome
  destination-profile MyProfile
  destination-profile MyProfile format short-txt
  destination-profile MyProfile email-addr target@mydomain.com
  destination-profile MyProfile alert-group all
destination-profile CiscoTAC-1 email-addr callhome@cisco.com
enable
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