Cannot delete devices in PI 2.2

[Paolo Marchiori]

Hi all,

I'm trying to delete two VG202 but I'm getting:

Delete Device(s) Failed: 10.12.109.18, 10.12.109.19. Please see ifm_inventory.log to get initial information . Please contact system administrator for further details

ifm_inventory.log says:

2015-02-09 10:32:15,606 [ThreadManager-BackgroundThreads-25] INFO  logging - IFM InventoryService info Error in deleting - 10.12.109.18: No row with the given identifier exists: [com.cisco.xmp.model.supportFacilities.job.Job#8523077163]; nested exception is org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.cisco.xmp.model.supportFacilities.job.Job#8523077163].

Bug CSCus59703 seems coeherent, and says it's solved in 2.2(1) - but I can't find 2.2(1) anywhere.

Any advice?

[Richard Murphy]

Its PI2.2 with device pack 1 installed as far as I'm aware.

Device packs can be found in the Cisco Prime Infrastructure 2.2 patch download section.

[Paolo Marchiori]

You mean the device pack also includes a patch to the problem?

I'll try that and let you know.

UPDATE: tried and nothing changes, plus the level is still displayed as 2.2.0. I guess I need an actual patch or something like that.

[Paolo Marchiori]

UPDATE: turns out it's something never seen before. TAC suggested to install fresh, export&import devices, maps - which I'm doing.

[pmpesha]

Hi,

I have the same issue with my CPI 2.2, I have open up a case with TAC but have not provided me with resolution.  Did a fresh install fix the issue for you?

Philipe.

[Paolo Marchiori]

Yes. I had to reconfigure PI from scratch tho and lost all of my historical data - configuration archives included. Though price to pay, but on the good side the darn thing is much faster.

[pmpesha]

I am hasitating to rubuild the server, I will wait to hear from TAC.  They are working on getting the developer to work with me.  Thanks.

[nathanjscott]

Have you heard anything from TAC regarding this issue?  I'm working with a customer who is seeing the same problem.  Thanks 

[pmpesha]

I ended up rebuilding the server.  Deployed a new OVA, installed PI 2.2 and patched the Critical Fixes ( PI2.2.1 POODLE fix and PI 2.2.1 Maintenance Release).  The I applied the device pack 2.2.  Finally I restored the backup.  The application has been running stable.  Goodluck.

Phil.

[Carlos Leiton]

Phillipe,

Could you configure the WLC to use SNMPv2 and test?

[pmpesha]

Carlos,

All of my devices are using snmpv2.  Thanks.