CAT8000V License gone after reload

[HayInTheDen81]

Hi everyone,

I'm having an issue with a CAT8000V where I am able to create a license smart reservation request, install the license, and everything is fine.  After writing, I reload the CAT8000V and check the license status and it is no longer installed.  Additionally, I've also tried to add the license  and reload on a clean install, but after the router boots up, the license is no longer installed. Help please.

[balaji.bandi]

First check what is the config register by issue show version

and follow below instruction if required to change :

https://www.cisco.com/c/en/us/td/docs/routers/C8000V/Configuration/c8000v-installation-configuration-guide/m_accessing_using_grub_mode.html?bookSearch=true

[HayInTheDen81]

The config register is 0x2102

[HayInTheDen81]

I have not resolved the issue yet.  Does anyone have an idea?

[balaji.bandi]

show version - post outcome and also if possible can you post complete boot logs (if possible to look)