Re: Cisco LMS 4.0.1 processes do nat start automatically

ChauseBlong · ‎04-12-2011

Hi,
I installed CWLMS 4.0.1 on a Solaris 10 server. I noticed that the processes do not start automatically when rebooting the server. I have to start them manually. I receive a out of memory java error and a few more errors in my logs. It seems to be the most important processes that do not start as i am unable to do a discovery of the network. This is a evaluation version of LMS 4.0.1. Can someone please assist?

Nael Mohammad · ‎04-13-2011

1. Post the daemon.log from CSCOpx/log directory.

2. How much swap space do you have for this sever?

3. Post the prtconf and prtdiag outputs.

ChauseBlong · ‎04-14-2011

Hi Neal,

First of all thanks for taking the time for helping out.

I have attached the files as per your request. For the swap i did a vmstat.

Nael Mohammad · ‎04-16-2011

Try increasing the heap size from /opt/CSCOpx/MDc/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/cli/framework/heap.properties. Increase VM_HEAP_MAX from 512 to 1024.

ChauseBlong · ‎04-19-2011

Hi Nael,

I edited the file as requested but the services still do not start utomatically after a reboot.

Any suggestions?

Nael Mohammad · ‎04-23-2011

Sorry for the late response. Open a TAC SR and refer to this forum so we can webex into the server for further assistances.

ChauseBlong · ‎04-25-2011

Hi Nael,

Will i be able to do open a TAC even though the software downloaded is a trail version?

Will it be possible for some assistance with opening the TAC?

Where do i go on Cisco web etc.

Jaques

secureIT · ‎04-26-2011

Just for the first level analysis...Make sure the below

CW Process order:
#################
>> The only services that should be automatic are :

* Ciscoworks Daemon Manager
* CWCS rsh/rcp
* CWCS syslog
* CWCS tftp
put the rest back to manual.
Then restart the Daemon Manager

~rate if helpful.

-rajesh

Nael Mohammad · ‎04-26-2011

Since this is Solaris, post the install logs from /var/tmp and the files should start with CiscoWorks_Install_xxxxx.log. Did the services start up fine prior to applying the LMS 4.0.1 meaning did it work with LMS 4.0 clean install?

ChauseBlong · ‎05-04-2011

Hi Nael,

We installed LMS 4.0 from scratch and then upgraded to 4.1.

I did not pay attention to see if they started before upgrading

Attached is the log

ChauseBlong · ‎05-04-2011

Hi Rajesh,

I installed LMS on a Solaris server.

I was not aware that you can alter the services to be manual or automatic on Solaris.

Where can i chanes these settings?