Cisco Prime Challenge

[tirabor01]

 

I kindly need suggestions for a challenge I am faced with on Cisco prime infrastructure.

a description of the problem(s)I am facing with the Cisco Prime device:

• I can't connect to it via the web management interface
• It takes several attempts to boot the device... most cases it hangs in the initial stages of booting. At times it is able to boot into console mode. 

​I would appreciate a swift response.

Kind Regards,

Tioluwani

[ElwinMkanyika]

Hello,

Is this a new deployment or an existing one? Were there some changes that were made that could have caused this (new IOS)?

Could you upload screen captures of the error?

[tirabor01]

It is an existing deployment.

No changes were made.

Cannot access the error for now as the prime is not presently where I am.

Any guidelines or commands I could use to troubleshoot.

Kindly reply.

Regards,

Tioluwani

[ElwinMkanyika]

I would start by connecting to it via server console to see what the error is or where it is getting stuck. Can you ssh or telnet to it? Is the CPI pingable?

[tirabor01]

Thank You for the response.

How do I connect via server console?

I can ssh and telnet to it.

What happens if the CPI is pingable?

Kindly revert,

Regards,

Tioluwani