07-02-2021 05:44 AM - edited 07-02-2021 05:48 AM
I have a Cisco Prime Infrastructure 3.7 VM and after a reboot Prime no longer captures wireless client data in monitoring tools. And the WLC is working and capturing the wireless clients and in Prime Maps the wireless clients are captured there so any help would be great thank you in advance.
Solved! Go to Solution.
07-06-2021 10:28 AM
07-02-2021 08:13 AM
- Check Prime's status (after the reboot) with : ncs status (command available through ssh)
M.
07-02-2021 10:47 AM
check pime services all running and try re-sync with wlc
07-06-2021 09:53 AM
All services are running and I did a re-sync with the WLC nothing changed. But I issued a dir command and found CRASH DETECT LOG on the date we rebooted.
07-06-2021 10:02 AM
worth open a TAC case to investigate for you with the crash Logs
07-06-2021 10:04 AM
Is there another way to verify services other then NCS status?
07-06-2021 10:28 AM
I just opened a TAC case thank you.
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