Solved: Re: Cisco Prime Smart Licensing Issue

himanshudwivedi · ‎04-25-2022

Hello,

I am licensing PI 3.8 with Smart Software Licensing, but unable to license...

I am logging in to smart account, creating token and using that token to license my PI, but it keep page unresponsive for 2 - 3 times and after that showing "Registration Failed due to connectivity failure". Tried to test the connectivity by editing home setting but it is showing success, but licensing does not work. Help me on this.

All the snapshots are attached with this.

Regards,

marce1000 · ‎04-25-2022

- FYI : https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72110.html and or https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx00470

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

View solution in original post

fiza258 · ‎05-18-2022

Hello,

I have the same issue, I add the IdenTrustRootCA1.pem to the truestore, but the connection is refused. How can you assign "IdenTrustRootCA" to Tomcat?

Regards,

Fabian

View solution in original post

marce1000 · ‎04-25-2022

- FYI : https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72110.html and or https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx00470

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

fiza258 · ‎05-18-2022

Hello,

I have the same issue, I add the IdenTrustRootCA1.pem to the truestore, but the connection is refused. How can you assign "IdenTrustRootCA" to Tomcat?

Regards,

Fabian

himanshudwivedi · ‎05-18-2022

I raised a TAC case and he simply updated Callhome with new one, then PI has beensuccessfully registered.

fiza258 · ‎05-19-2022

Hi,

Maybe you can explain the process to me because my support has ended, how can I update the callhome?.

Thank you for yourtime and consideration!

Regards,

Fabian

himanshudwivedi · ‎05-19-2022

Just Drop a mail to himanshusince1989@hotmail.com , I will share you step by step procedure with call home file.. Here it is not possible to attach...