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Beginner

Ciscoworks Http 500 error

When going to RME>Archive Management I get an HTTP 500 error. Our server person indicated no changes have been made, however there might have been an automatic push done by coprorate for windows patches. Has workd fine for years, then it failed yesterday.

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
     com.cisco.nm.rmeng.dcma.client.DBInterface.getDeviceSummary(DBInterface.java:1785)
     com.cisco.nm.rmeng.dcma.client.ConfigArchiveClientImpl.getArchiveSummary(ConfigArchiveClientImpl.java:811)
     com.cisco.nm.rmeng.dcma.ui.helper.DCMAArchiveViewUIUtil.getSystemDeviceArchiveInfo(DCMAArchiveViewUIUtil.java:1685)
     com.cisco.nm.rmeng.dcma.ui.action.DCMAArchiveSummary.perform(DCMAArchiveSummary.java:213)
     org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
     org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
     org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "JRM" : Not found !!

This error is from the RME.log.

LMS 3.2

Product Name Version With Patch Level Installed Date
1.Campus Manager5.2.018 Feb 2010, 06:11:55 PST
2.CiscoView6.1.918 Feb 2010, 06:11:56 PST
3.CiscoWorks Assistant1.2.018 Feb 2010, 06:11:56 PST
4.CiscoWorks Common Services3.3.018 Feb 2010, 06:11:55 PST
5.Device Fault Manager3.2.018 Feb 2010, 06:11:56 PST
6.Health and Utilization Monitor1.2.018 Feb 2010, 06:11:59 PST
7.Integration Utility1.9.018 Feb 2010, 06:11:58 PST
8.Internetwork Performance Monitor4.2.018 Feb 2010, 06:11:57 PST
9.LMS Portal1.2.018 Feb 2010, 06:11:58 PST
10.Resource Manager Essentials4.3.018 Feb 2010, 06:11:58 PST
Everyone's tags (3)
8 REPLIES 8
Cisco Employee

Ciscoworks Http 500 error

From the server, open a command prompt and type: pdshow > c:\pdshow.txt. Attach it here please.

Beginner

Re: Ciscoworks Http 500 error

pdshow file is attached

Cisco Employee

Re: Ciscoworks Http 500 error

Seems it did not get attached.

Beginner

Re: Ciscoworks Http 500 error

Is there a log or some other source to determine why it didn't start. I tried rebooting the server already.

Cisco Employee

Re: Ciscoworks Http 500 error

Without knowing where the problem is, we cannot begin to understand what logs to check.  First step is to look which processes are down (if any) and check corresponding logs.  Hence, we need the pdshow.

Beginner

Re: Ciscoworks Http 500 error

Sorry.

Looks like a number of processes didn't start. Reboot didn't help.

Cisco Employee

Re: Ciscoworks Http 500 error

OK, so here is the problem:

    Process= RMEDbEngine

    State  = Never started

Please check this document and make sure you are complying with steps 1 and 2.  If you have to change any services, then restarting after setting them correctly should fix this.

Beginner

Re: Ciscoworks Http 500 error

Restarting the server took care of the problem.    net stop/start crmdmgtd wasn't enough

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