CWA couldn't start

[fessehatsegaye]

When trying to launch the CWA server setup workflow, the following error comes after taking a long time saying Collecting existing server information. Please wait.. -

CWA0: Could not fetch the error message from the database.

CWA database engine may not be running.

Check if the OpsxmlDbEngine is running.

I checked on the OpsxmlDbEngine, OpsXMLRuntime  process and also other CWA dependency processes, its all started but with the 'program started - no mgt msgs received' process state.

Also tried restarting daemon manager of the server.

Help pls.

[Svetlana Radzevich]

Most likely it is CSCsj08841. Try the workaround:

On Solaris:
/opt/CSCOpx/bin/perl dbpasswd.pl dsn=opsxml npwd=

On Windows:
$NMSROOT\bin\perl dbpasswd.pl dsn=opsxml npwd=

Please post the results.

[fessehatsegaye]

I stopped the Cisco works deamon manager and tried to change the db password but it couldnt complete the task.

Error:-

INFO: Start changing password for database 'opsxml'...
     Starting database engine opsxmlEng
INFO: Process created
INFO: Started the Database engine : opsxmlEng Retry 0
INFO: Started the Database engine : opsxmlEng Retry 1
INFO: Started the Database engine : opsxmlEng Retry 2
INFO: Started the Database engine : opsxmlEng Retry 3
INFO: Started the Database engine : opsxmlEng Retry 4
INFO: Getting message

INFO: Connect the database DSN=opsxml

ERROR: Failed to Start Database 'opsxml' because: Database engine 'opsxmlEng' co

uld not be started on database 'opsxml' in Bulk mode.

ERROR: Failed to start database engine for database 'opsxml'

ERROR: Failed change password for database 'opsxml'.

Please see log file C:\PROGRA~1\CSCOpx\log\dbpwdChange.log for details. 

But couldnt find anything in the bdpwdChange log file.

[fessehatsegaye]

Solution:

Use windows 2003 server!!!