Data Collection and UT Failed on LMS 4.0.1

[iibesis]

Hello,

I have a problem with the User Tracking and Data Collection on LMS 4.0.1 . I think It crashes every time or freezes.

I Have this error if I lunch UT Acquisition :

Failed to start acquisition: Construction of XML data required for UT IS in progress. Please try After Some Time.

When scheduling a CM data collection, I have this error:

Data collection IS Already in progress.

I detected an error in ani.log line 12266:

Exception in thread "Discovery" java.lang.AbstractMethodError: com.cisco.nm.ani.server.topo.PortChannel.portIfIndex ()

I successfully changed the name of the CiscoWorks server last week with the tool hostnamechange.pl.

Perhaps there was an impact on data collection ?

Thanks.

[AFROJ AHMAD · Accepted solution]

Hi,

Please download the below Patch from cisco.com :

lms4.0.1-win-CSCto06189-0  (windows)

lms4.0.1-sol-CSCto06189-0  (solaris)

I hope this will help !!!

Thanks--

Afroj

[iibesis]

That's perfect.

The patch is applied and the issue is resolved.

Thank you for the great response.