Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1560
Views
0
Helpful
8
Replies

EoS/EoL hardware report problem on LMS 3.2 RME 4.3.1

tim.cooper
Level 1
Level 1

‎02-18-2011 05:36 AM

Hi,

Trying to run EoS/EoL RME reports for the first time and having problems. I have applied latest patch for CSCte717641 and this seems to have made things a little better. Originally the hardware report simply failed, but now it seems to run, but never finish. To avoid any download problems, I have manually downloaded both the EOX_SOFTWARE.ZIP and the PSIRT_EOX_OFFLINE.txt, which I have placed into the "NMSRoot\rme\jobs\inventory\reports\EOX_PSIRT\local_xml" folder. The PSIRT file has been un-compressed and put in as .txt and the EOX file has been left as a .zip. Now the report starts running, I can see it creating a temp folder in the above folder and it seems to place two files in there eos_card and eos_device, but then it appears to delete the temp folder and the job just sits at running?

Any advice would be appreciated

Labels:
0 Helpful
8 Replies 8

tim.cooper
Level 1
Level 1

‎02-18-2011 06:26 AM

Forgot to mention that the EoS/EoL software report runs fine

0 Helpful

Gaganjeet Chug
Level 4
Level 4
In response to tim.cooper

‎02-18-2011 07:45 AM

Hi,

Kindly share invreports.log from location CSCOpx\Log.

Note :- Kindly remove any sensitive information before posting the log here.

Thanks,

Gaganjeet

0 Helpful

tim.cooper
Level 1
Level 1
In response to Gaganjeet Chug

‎02-18-2011 08:02 AM

This is from the time I ran the report.

[ Fri Feb 18 12:03:15 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction,perform,383,InventoryReportsAction Getting request params : ReportNAme: EoS/EoL Hardware ReportApp Name : null

[ Fri Feb 18 12:03:15 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction,perform,392,Action of Filter is null

[ Fri Feb 18 12:03:15 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction,perform,911,Generate report Request from UI

[ Fri Feb 18 12:03:17 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction,perform,1320,Update user given cisco.com credentails

[ Fri Feb 18 12:03:17 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.util.IRJobUtil,persistJob,201,new folder created for storing the job

[ Fri Feb 18 12:03:18 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.custom.IRCrtmImpl,getCrtList,45,called getCrtList to get list of Inventory Custom Templates

[ Fri Feb 18 12:03:18 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.custom.IRCrtmImpl,getCrtList,51,Connection is not null

[ Fri Feb 18 12:03:18 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.custom.IRCrtmImpl,getCrtList,70,Number of templates returning: 2

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,,246,

Starting the JOB 3972

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1506,

Getting the job details from persisted Job

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1528,

Job Details : EoS/EoL Hardware Report

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1530,

Job is custom report : false

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1532,

Job runtype : Immediate

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1534,

Job date : 18-2-11 12:10

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1536,

Job description : test99

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1538,

Job E mail id :

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1540,

Job publish location :

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1542,

Job template id : 0

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1544,

Job job id : 3972

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,populateJobData,1562,

All the report properties read successfully from the job.

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,61,sun.misc.Launcher$AppClassLoader@92e78c

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,203,

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,294,

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,314,

Valid License.

Proceeding with job execution.

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,334,

Running Report job 3972 instance id 0

[ Fri Feb 18 12:03:19 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,354,inside devsel flow

[ Fri Feb 18 12:03:27 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,558,normal3

[ Fri Feb 18 12:03:28 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,600,successfully got predeployed devices

[ Fri Feb 18 12:03:28 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,606,submitted.length3

[ Fri Feb 18 12:03:29 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1633,************before set device in gen rep data**********

[ Fri Feb 18 12:03:29 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,1639,************after set device in gen rep data*******

DEBUG,2011-02-18 12:03:32,250,Datagenerator class name is class com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG

DEBUG,2011-02-18 12:03:32,250,Datagenerator class instance is com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG@1107304

[ Fri Feb 18 12:03:33 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.util.db.DatabaseConnectionPool,getConnection,113,Inside ICSDatabaseConnection, MAX_COUNT =5

[ Fri Feb 18 12:12:40 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.util.LocalXMLParser,getFileName,545,Here *****eox_card.xml

[ Fri Feb 18 12:12:44 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.util.LocalXMLParser,getFileName,545,Here *****eox_device.xml

NOTE:

I can see both files in the NMSRoot\CSCOpx\files\rme\jobs\inventory\reports\EOX_PSIRT path, but not in the local_xml directory?

Then nothing for an hour and then the following that I don't think id related?

[ Fri Feb 18 13:18:58 GMT 2011 ],INFO ,[TP-Processor3],com.cisco.nm.rmeng.inventory.reports.ui.action.IRJobsAction,getArchiveId,387,Entering the method

[ Fri Feb 18 13:18:59 GMT 2011 ],INFO ,[TP-Processor3],com.cisco.nm.rmeng.inventory.reports.datagenerators.SystemReports,goForPDFReport,308,Device Limit is = 750

[ Fri Feb 18 13:18:59 GMT 2011 ],INFO ,[TP-Processor3],com.cisco.nm.rmeng.inventory.reports.datagenerators.SystemReports,goForPDFReport,309,Device Limit for Device Statistics Report is = 750

INFO ,2011-02-18 13:18:59,281,export device list from request [Lcom.cisco.nm.rmeng.util.datastructures.DeviceID;@1db810a

[ Fri Feb 18 14:16:17 GMT 2011 ],INFO ,[TP-Processor5],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,61,WebappClassLoader

delegate: false

repositories:

/WEB-INF/classes/

----------> Parent Classloader:

org.apache.catalina.loader.StandardClassLoader@1a06e38

[ Fri Feb 18 14:16:17 GMT 2011 ],INFO ,[TP-Processor5],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,126,INFO: Resource Limit from License file=10000

[ Fri Feb 18 14:16:17 GMT 2011 ],INFO ,[TP-Processor5],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,203,

[ Fri Feb 18 14:20:00 GMT 2011 ],INFO ,[TP-Processor16],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,61,WebappClassLoader

delegate: false

repositories:

/WEB-INF/classes/

----------> Parent Classloader:

org.apache.catalina.loader.StandardClassLoader@1a06e38

[ Fri Feb 18 14:20:00 GMT 2011 ],INFO ,[TP-Processor16],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,126,INFO: Resource Limit from License file=10000

[ Fri Feb 18 14:20:00 GMT 2011 ],INFO ,[TP-Processor16],com.cisco.nm.rmeng.common.VerifyRMELicense,validate,203,

[ Fri Feb 18 14:23:03 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.custom.IRCrtmImpl,getCrtList,45,called getCrtList to get list of Inventory Custom Templates

[ Fri Feb 18 14:23:04 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.custom.IRCrtmImpl,getCrtList,51,Connection is not null

[ Fri Feb 18 14:23:04 GMT 2011 ],INFO ,[TP-Processor9],com.cisco.nm.rmeng.inventory.reports.custom.IRCrtmImpl,getCrtList,70,Number of templates returning: 2

at that point I cancelled the job as it had been running for two hours for 5 devices.

0 Helpful

Gaganjeet Chug
Level 4
Level 4
In response to tim.cooper

‎02-19-2011 05:44 AM

Hi,

Kindly clear the contents of this file and then reproduce the issue. Kindly dont wait for 6 hours to complete the job, just upload the complete log and not few instances from log after running the job for 2 hours.

Thanks,

Gaganjeet

0 Helpful

tim.cooper
Level 1
Level 1
In response to Gaganjeet Chug

‎02-19-2011 11:55 AM

Hi Gaganjeet,

Please see attached. This time I did not stop the report and left it running for 4hrs, but it still has not stopped and the job appears frozen?

81824-invreports.log.zip
0 Helpful

tim.cooper
Level 1
Level 1
In response to tim.cooper

‎02-19-2011 11:56 AM

Sorry forgot to mention that the job log info starts from 14:38.

0 Helpful

Gaganjeet Chug
Level 4
Level 4
In response to tim.cooper

‎02-20-2011 12:19 AM

Hi,

The job started at

[ Sat Feb 19  14:48:23 GMT 2011 ],INFO ,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,,246,
  Starting the JOB 3982

and the last activity reported is :-

Sat Feb 19  14:49:32 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.util.LocalXMLParser,getFileName,545,Here *****eox_device.xml

Kindly change the option from Off Line mode to Cisco.com from RME > Admin > Report > PSIRT\EoX Reports and then enable the debugging as per below steps :-

RME>Admin>System Preferences>Application Log Level Settings > Application > InvReports.

Reproduce the issue and share the new invreports.log.

Note :- Turning debug on for this application might contain sensitive data into debug logs. Kindly remove it
and share the complete debug log.

Thanks
Gaganjeet

0 Helpful

tim.cooper
Level 1
Level 1
In response to Gaganjeet Chug

‎02-22-2011 03:32 AM

Sorry been out of the office for yesterday, have set the logging level and changed to Cisco.com mode and

just waiting for the download to complete. If I run the report at the moment its empty? I guess this is because the download of the

file has not completed yet?

0 Helpful
Customers Also Viewed These Support Documents

Review Cisco Networking for a $25 gift card