cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1249
Views
5
Helpful
3
Replies

How to restart DCRServer service manually in LMS 4.2.3

Mehdi Talei
Level 1
Level 1

The service DCRServer is on Waiting to initialize.

I've stoped Daemon Manager and restarted, with no succes! Even rebooting the server didn't help!

How can I restart it manually?

It's a virtual appliance...

 

1 Accepted Solution

Accepted Solutions

Ernesto Q
Cisco Employee
Cisco Employee

Hello Mehdi,

Marvin's note is correct, usually when DCRServer shows such state, the files that might be corrupted are:

/opt/CSCOpx/MDC/tomcat/lib/ctm_config.txt

/opt/CSCOpx/MDC/tomcat/shared/lib/ctm_config.txt

/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm_config.txt

 

If you have some time, upload the 3 files in order to check them and verify they are not corrupted.

Also make sure the hostname hasn't been changed, LMS should be recognizing it, therefore, you can run the following script:

/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/resolver.pl <HOSTNAME>

and

/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/resolver.pl <IPADDRESS>

 

hope it helps,

Ernesto Q,

View solution in original post

3 Replies 3

Marvin Rhoads
Hall of Fame
Hall of Fame

From the appliance command line:

pdstart DCRServer

If it's still failing, a TAC case would be your best bet. There may be a corrupted properties or database file.

Ernesto Q
Cisco Employee
Cisco Employee

Hello Mehdi,

Marvin's note is correct, usually when DCRServer shows such state, the files that might be corrupted are:

/opt/CSCOpx/MDC/tomcat/lib/ctm_config.txt

/opt/CSCOpx/MDC/tomcat/shared/lib/ctm_config.txt

/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm_config.txt

 

If you have some time, upload the 3 files in order to check them and verify they are not corrupted.

Also make sure the hostname hasn't been changed, LMS should be recognizing it, therefore, you can run the following script:

/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/resolver.pl <HOSTNAME>

and

/opt/CSCOpx/bin/perl /opt/CSCOpx/bin/resolver.pl <IPADDRESS>

 

hope it helps,

Ernesto Q,

Mehdi Talei
Level 1
Level 1

/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm_config.txt was corrupted!

 

Thanks for reply.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: