IOS_LICENSE_IMAGE_APPLICATION-3-FAILED: license request failed

[abc1235]

Hallo,

When I reload ISR1100 v16.10.0b, I get the following error as it reboots '%IOS_LICENSE_IMAGE_APPLICATION-3-FAILED: license request failed'. The output for sh license summary is as follows:

R1-1#sh license summary
Smart Licensing is ENABLED
License Reservation is ENABLED

Registration:
Status: REGISTERED - SPECIFIC LICENSE RESERVATION
Export-Controlled Functionality: ALLOWED

License Authorization:
Status: NOT AUTHORIZED

License Usage:
License Entitlement tag Count Status
-----------------------------------------------------------------------------
(ISR_1100_4P_Application) 1 NOT AUTHORIZED
Cisco 1100 Series wi... (ISR_1100_4P_Security) 1 AUTHORIZED

I updated the security license offline and it worked well. I'd like to know why the Application license failed. I'll appreciate your help.

[balaji.bandi]

The router have Internet access to contact smart License  Server ?

below document help :

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/smart-licensing/qsg/b_Smart_Licensing_QuickStart/b_Smart_Licensing_QuickStart_chapter_01.html

[marce1000]

 - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm63242

 M.

[abc1235]

@balaji.bandi The router is operating offline, so the solution you provided doesn't work. Is there an application license available that I can install? I can't quite see any in the smart licensing portal.

@marce1000 Thanks for the info. Could that cause the router not to go online? I have configured all my interfaces and they all seem to be correct but the router doesn't go online, which is why I was wondering whether licensing could be the issue.

[marce1000]

                    >....but the router doesn't go online,

 - What do you mean by that and or how are you observing this fact ?

 M.

[abc1235]

I could previously ssh the device but then just for my own practise, I deleted the configs and reconfigured with the same configs but now I can't ssh anymore. Which is why I cannot quite troubleshoot where the problem is apart from this 'app license fail' message. 

[marce1000]

                - If you start from scratch don't forget to generate a valid  ssh-configuration :

                 https://www.cisco.com/c/en/us/td/docs/routers/access/1101/software/configuration/guide/b_IR1101config/b_IR1101config_chapter_010011.html#task_1204713

 M.

[balaji.bandi]

You can use Right to use License and make it online, when device online you can register with smart License Server.

[abc1235]

@marce1000 Thanks for the prompt responses. I already did that: and ssh is also enabled. 

R1(config)#crypto key generate rsa modulus 4096
% You already have RSA keys defined named R1.xxx.lan.
% They will be replaced.

R1#sh ip ssh
SSH Enabled - version 1.99

[marce1000]

      - What error do you get when trying to connect through SSH ?

 M.

[abc1235]

It times out:

Network error:Connection timed out

[marce1000]

 - That can have several causes , e.g : local firewalling on your PC , an intermediate firewall which blocks access , or invalid (routing) configuration on the ISR. Also check the logs on the ISR when this is tried. What is the vty-part of the running configuration ? And last but not least does telnet work ?

 M.