LMS 2.6 (windows) RME db appear empty.

[gvasquezl]

Hello.

I am trying to get a device inventory from RME, but don't appear devices. When launch job appear the following message:

"

Problem with File  /WEB-INF/screens/deviceselector/DeviceFilter.jsp!!!URN_NOT_FOUND : urn  "ogs_server_urn" : Not found !!"

Attach pdshow.txt

Thanks in advance.

[Gaganjeet Chug]

Hi,

As per pdshow output, lots of RME related services are down. Kindly go to location CSCOpx\MDC\Apache from the command line and run the following command :-

perl SSLUtil.pl and share the output.

Thanks,

Gaganjeet

[gvasquezl]

I executed the command and this was the output:

                *** CiscoWorks SSL Utility ***

Note: Any Certificate given as input to this script should be in Base64-Encoded

X.509Certificate format

You have the following options

1. Display CiscoWorks Server Certificate Information

2. Display the input Certificate Information

3. Display Root CA Certificates trusted by CiscoWorks Server

4. Verify the input Certificate/ Certificate Chain

5. Upload Single Server Certificate to CiscoWorks Server

6. Upload a Certificate Chain to CiscoWorks Server

7. Modify Common Services Certificate

8. Quit

Enter your choice [1-8]:

Do you need that I execute some of this options???

[Gaganjeet Chug]

Hi,

Kindly select option 1.

Thanks

Gaganjeet

[gvasquezl]

Here go the option 1 output:

Enter your choice [1-8]:1

*** CiscoWorks Server Certificate Information ***

INFO: CiscoWorks Server Certificate date is valid on the server

[Tue Nov 09 10:54:02 VET 2010]

Loading CiscoWorks KeyStore...

[Tue Nov 09 10:54:33 VET 2010]*** Certificate Name ***

[Tue Nov 09 10:54:33 VET 2010]EmailAddress=admin@domain.com, CN=CW-LMS, OU=D&S

Please press ENTER to return to Main Menu

[Gaganjeet Chug]

Hi,

Kindly send me the screenshot of  Windows services window showing the status of all the CiscoWorks related services.

Thanks,

Gaganjeet

[Gaganjeet Chug]

Hi,

Also, since the EssentialsDM service is down and therefore RME other dependent services are down too. Kindy share the EssentialsDM.log and EssentialsDM_Server.log from the location CSCOpx\log

Thanks,

Gaganjeet

[gvasquezl]

Excuse for delay, here go that you asked for.

[Gaganjeet Chug]

Hi,

Kindly send me the screenshot of the services of CiscoWorks from Server i.e go to Start > Run > Services.msc and send the screenshot of CiscoWorks services.

Thanks,

Gaganjeet

[gvasquezl]

Here is the screenshot of LMS windows services.

[Gaganjeet Chug · Accepted solution]

Hi,

Thanks for the screenshot of services window. Lets try to perform the transaction log recovery for RME database engine since its stop and not yet started.

1> Now stop the daemon manager.

2> delete rme.log from CSCOpx\databases\rmeng.

3> Open command prompt and navigate to CSCOpx\databases\rmeng

4> Run the command :- dbsrv9.exe -f rmeng.db

5> Reboot the server to make sure there is no stale or leftover services

6> After reboot dameon manager will start automatically , wait till the lock file will be deleted from CSCOpx\object\dmgtd\ready

Thanks,

Gaganjeet

[gvasquezl]

Sir,

Thank you very much for your help.

The devices appeared again.