LMS 3.01 Login Page

[dmistry21]

Hello

We have LMS 3.01 integrated with ACS 4.1 and currently have a problem when logging in.where by we got the following message:

Forbidden

You don't have permission to access /cwhp/LiasionServlet on this server.

Additionally, a 403 forbidden error was encountered while trying to use an ErrorDocument to handle the request.

We have another instance of LMS which connects to the same ACS server and this works ok.

The server has been rebooted.

The following processes are in a "Started" state

CW ANI database engine

CW Daemon Manager

CW RME NG database engine

CW Tomcat Servlet Engine

CW VisiBroker Smart Agent

CW Web Server

Any ideas on this is much appreciated.

Thanks

[dmistry21]

Hello

Just an update to this issue.

This has now been resolved and the cause was the APACHE process was failing to start and also failing on re-registration.  The resolution was as follows:

1.          Stop The Apace service

2.          Run the following command: 

pdreg -r Apache -e "C:\Progra~1\CSCOpx\MDC\Apache\Apache.exe" -f "-d C:\Progra~1\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor

3.          Start the Apache service  

4.          Stop CiscoWorks Services:

Net stop crmdmgtd (wait for around 10 minutes to make sure all processes have stopped)

5.    Remove server.*  files under NMSROOT\MDC\Apache\conf\ssl

6.    From DOS prompt go to CSCOpx\MDC\Apache\ 

Run the commands:

7.     perl ConfigSSL.pl -disable

8.     perl ConfigSSL.pl -enable (fill up the certificate info)

9.     If you are using https leave the ssl mode enabled. If you are using http, please disable the ssl mode:

       perl ConfigSSL.pl -disable

10.    Start CiscoWorks Services from DOS prompt