09-25-2012 07:02 AM
Support,
Quick question:
Installed LMS 4.2.2 on a VMserver with no problems.
Customer now tells me that over the weekend, he decided to
"changed the server settings to give the server more processing power and after rebooting i can log in but admin does not have rights to the web site."
Did he just shoot himself in the foot that we will need to reinstall or is there something that can be done to "fix" his problem?
Wanted to check here first as getting remote access is via a webex session and that is not easy.
Thanks
Solved! Go to Solution.
09-30-2012 03:29 AM
As this is unsupported platform so really not sure the reason but you can try this:
https://supportforums.cisco.com/message/3738898#3738898
Although it is for 3.x but the error looks same. Hope this works for you
09-26-2012 04:17 AM
Sorry but the problem is not too clear. Do we have any screeshot to show it in details what are you facing when you log in to LMS?
09-26-2012 08:16 AM
I think I have seen this error meantioned before:
You don't have permission to access /cwhp/LiaisonServlet on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request
The customer is running this on a Citrix ZenServer (I know it is not really supported platform)
09-30-2012 03:29 AM
As this is unsupported platform so really not sure the reason but you can try this:
https://supportforums.cisco.com/message/3738898#3738898
Although it is for 3.x but the error looks same. Hope this works for you
10-01-2012 05:43 AM
Team,
Found that the issue is a known situation when you change RAM and other configurations to the server this changes the security certificate calculations.
There is a known procedure to fix this.
Ran it and that seemded to fix the problem
10-15-2012 01:56 PM
Hi, just in case, what is that "known procedure" ?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide