04-02-2015 06:04 AM
Hello,
we have Cisco Prime LMS 4.2.4 and I added a new switch type C2960X-24TS-L with IOS Version 15.0.2-EX1.
I'd like to deploy a baseline template, but it fails:
Protocol ==> Unknown / Not Applicable |
Selected Protocols with order ==> SSH,Telnet,TFTP |
Execution Result: |
CM0150 Deploy Baseline template to PRIMARY config on device failed Cause: Operation not supported for generic support devices |
CM0056 Config fetch failed for xxxxx Cause: |
PRIMARY-RUNNING config Fetch Operation failed for TFTP. |
SSH: Failed to establish SSH connection to 10.xxx.xxx.xxx - Cause: Authentication failed on device 3 times. |
Action: Check if protocol is supported by device and required device package is installed. |
The device is reachable via telnet.
I think that I installed the latest device packages for LMS 4.2.4.
What could be the problem here?
Thanks,
Kerstin
04-03-2015 09:44 AM
Hi,
Try running DCR verification, or just Sync Archive for problematic device. See, what the status is coming. It could be because of multiple reason such as SNMP time-out etc.
- Ashok
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04-05-2015 06:05 AM
Hi Kerstin,
Baseline template works on the "last successful config archive " of the device.
as mentioned in the earlier response ,there can be few reason for it .
run the manual job for "Archive collection " (configuration >synchronization) , it has be successful to get the base line template to work.
Need to Check few things::
**check the device credentials
**try increasing the SNMP and telnet\ssh timeout
**update the device packages (Admin > System > Software Center > Device Update)
lastly , try deleting and re-adding the device
Thanks-
Afroz
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04-07-2015 03:50 AM
Hi Afroz,
when I checked the ssh-credentials, I got a failure on ssh enable.
The failure message on ACS is "missing user password".
I reentered the credentials, but the error persists.
I tried to login with the credentials manually, and it works. So the credentials are correct.
Last I deleted and re-added the device, but nothing has changed.
Other devices (not 2960X) working correct.
So I think maybe I haven't the latest device packages for 2960X-Switches. But here is the next problem, I can't check for latest packages:
[ Tue Apr 07 12:19:10 CEST 2015 ] INFO [DownloadManager : queryAllPkgs] : Going to collect download packages...
[ Tue Apr 07 12:19:12 CEST 2015 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():IOException:tools.cisco.com
Regards,
Kerstin
04-08-2015 10:52 PM
Update:
It seems the device package Cat2960 v10.1 was not correctly installed.
If I look at the installed packages, the package Cat2960 v10.1 is displayed (attached RME_Packages.jpg).
But in the window "Device Type Count" there are no 2960X-Devices and all other 2960-Devices show the version 10.0 (attached Device_Types.jpg).
What can I do here? Uninstall and reinstall the package?
Kerstin
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