Hi,
I believe you have followed the procedures mentioned in the following links properly.
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2/install/guide/instl.html#wp1709680
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2/install/guide/instl.html#wp1743797
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2/install/guide/dmg.html#wpxref77180
At this point based on the problem description what extra i can tell you is to do the following and check.
1) Setting the properties variables in one properties file.
Try this:-
For LMS getting started page: Disable the launch of Getting Start page by default (as the first page after log in). Follow the below steps:
a. Open the properties file name “gs.properties” under the path /<>/MDC/tomcat/webapps/cwlms/WEB-INF/classes/com/Cisco/nm/gs/ui
b. Update the field IS_DEFAULT_PAGE as “false”
c. Clear the browser cache and login-in(Daemon restart not required but would suggest to do the reset of casuser and daemon restart just as precautionary measure).
2) Reset the casuser and see if it resolves the issue. (This is considering the OS of the system as Windows).
Procedure to reset the casuser.
1. Open a command line in the CiscoWorks server.
2. Go to the following path:
NMSROOT\setup\support
3. In this path, please type as follows:
resetCasuser.exe
4. Then, the next will be displayed:
Please select the following option to proceed.
==============================================
1. Randomly generate casuser password.
2. Enter casuser password.
3. Exit.
==============================================
Please enter a valid option:
5. Choose option 1.
*** Remember to restart Daemon Manager after this:
NMSROOT# net stop crmdmgtd
NMSROOT# net start crmdmgtd
Regards
K. Lakshmi Ganesh
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