01-31-2017 03:47 PM
Dear all
After installation PI_3_1_5-1.0.44.ubf - PI 3.1.5 Maintenance Release. to Cisco Prime Infrastructure 3.1 Virtual Appliance image i have Major alarm on my Cisco Prime infrastructure and some modules are not working.I was tried restart this machine but without a change.
Some more info from CLI:
NET-Prime/admin# ncs status
Health Monitor Server is running. ( [Role] Primary [State] HA not Configured )
Database server is running
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
NMS Server is running.
Plug and Play Gateway is running.
SAM Daemon is running ...
DA Daemon is running ...
NET-Prime/admin# show version
Cisco Application Deployment Engine OS Release: 3.1
ADE-OS Build Version: 3.1.0.001
ADE-OS System Architecture: x86_64
Copyright (c) 2009-2016 by Cisco Systems, Inc.
All rights reserved.
Hostname: NET-Prime
Version information of installed applications
---------------------------------------------
Cisco Prime Infrastructure
********************************************************
Version : 3.1.0
Build : 3.1.0.0.132
Critical Fixes:
PI 3.1.5 Maintenance Release ( 5.0.0 )
Device Support:
Prime Infrastructure 3.1 Device Pack 7 ( 7.0 )
From Web:
Component: Health Monitor, Server: Primary, Type: Process, Service:
Prime Infrastructure, When: Startup, State: Stand Alone, Result: Warning, MSG: MATLAB1 service is down and an attempt will be made to automatically restart the service |
Can you please help me how can i do rollback or resolve this Major error? I didn't backup this system.
Thank you
Peter
02-02-2017 04:37 AM
- Is it a 'Major error' in the sense, that can you check wether your prime server seems functional or not (w.r.t before the upgrade (for instance))
M.
02-02-2017 06:26 AM
You should open a TAC case.
The release notes mention that 3.1.5 cannot be rolled back and they also strongly advise making a backup prior to installation for that reason among others.
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