04-20-2015 01:38 AM
Hi
I seem to have lost the Client Troubleshooting function in 2.2.1 (or an update on it).
It seems that most information for my wireless clients disappeared! I also can't anymore do log analysis on the client.
I don't exactly know when that happened, but probably around the 2.2.1 installation. Check the screenshot! That's all the information and function I have for client troubleshooting.
If I press the Troubleshoot button, it changes the site to show again the same information. I don't have any location history, event history, ....
Do you have the same problem on your installations?
04-20-2015 06:22 AM
I guess I might be affected by this bug:
https://tools.cisco.com/bugsearch/bug/CSCut34495
Will check if the workaround applies to me.
04-20-2015 07:06 AM
Good news, this workaround fixed it for my installation :)
Here some more details:
First I checked where I can find the "offending" file:
ade # find /. -name MonitorResources.properties
/./opt/CSCOlumos/updates/Wireless_Technology_Pack-2.2.1.0.0.30/.backup/ConvergedAccessUpdate/configFragment_ca/tomcat/webapps/webacs/WEB-INF/classes/com/cisco/webui/resources/MonitorResources.properties
/./opt/CSCOlumos/updates/Wireless_Technology_Pack-2.2.1.0.0.30/.backup/ConvergedAccessUpdate/configFragment_ca/tomcat/webapps/webacs/WEB-INF/classes/com/cisco/server/resources/MonitorResources.properties
/./opt/CSCOlumos/conf/rfm/classes/com/cisco/webui/resources/MonitorResources.properties
/./opt/CSCOlumos/conf/rfm/classes/com/cisco/server/resources/MonitorResources.properties
/./opt/CSCOlumos/apache-tomcat-7.0.56/webapps/webacs/WEB-INF/classes/com/cisco/webui/resources/MonitorResources.properties
/./opt/CSCOlumos/apache-tomcat-7.0.56/webapps/webacs/WEB-INF/classes/com/cisco/server/resources/MonitorResources.properties
So it seems that when I installed the wireless technology pack, it created a backup of the file. Probably I have the issue since then.
After that I copied the two files as written in the bug description and restarted the service.
ade # <lasses/com/cisco/webui/resources/MonitorResources.properties
2758a2759
> client.monitorClientView.Mobility_Agent=Mobility Agent
ade #
<Olumos/conf/rfm/classes/com/cisco/server/resources/MonitorResources.properties
<classes/com/cisco/server/resources/MonitorResources.properties
2756a2757
> client.monitorClientView.Mobility_Agent=Mobility Agent
ade # Cd /opt/CSCOlumos/bin/
ade # ./wcsadmin.sh -v stop;./wcsadmin.sh -v start
04-21-2015 07:54 AM
You fixed your own problem, someone should give you points for that :-)
Cheers,
Michel
04-21-2015 07:56 AM
Thanks! :)
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