Prime 3.4 failing to reach Cisco.com to get updates

[bdubrow]

When trying to login to Cisco.com from Administration / Licenses and Software Updates / Software Update it fails to reach Cisco.com. I know the credentials I am using are good and I can telnet to cisco.com port 443 from the CLI of Prime.  I can also telnet to cloudsso.cisco.com and identity.cisco.com on port 443 from the CLI.  Any thoughts?

cisconcs/admin# telnet cisco.com port 443
Trying 72.163.4.185...
Connected to cisco.com.
Escape character is '^]'.
^]

cisconcs/admin# telnet cloudsso.com port 443
Trying 185.230.63.171...
Connected to cloudsso.com.
Escape character is '^]'.
^]
telnet> quit
Connection closed.
cisconcs/admin# telnet identity.com port 443
Trying 13.224.208.68...
Connected to identity.com.
Escape character is '^]'.
^]

TIA

[marce1000]

 - You may further try to debug this with wget and get the main page from the command line :

                    https://www.computerhope.com/unix/wget.htm

 M.

[yajimene]

You might be running into following bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu53524 

Workaround:
To workaround this issue, upgrade to Prime Infrastructure 3.7.1 update 02, 3.8 update 02, or later versions which support the new authentication method.

Hope this helps,

- Yaros